Returns and Shipping

Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 15 days of your purchase.

1. Please email mark@timecapsule.com to request a refund and tell us what the problem is.
2. Mail your returned item to:
The Original Time Capsule Company, LLC
Returns Department Tracking #
1004 N Railroad Street
PO Box 38
Shirley, IN 47384
3. Include in your package a signed letter stating the reason for your return and the original receipt.
4. Email mark@timecapsule.com with the Shipping company and the tracking information.

Return Exceptions

Hand Print kits cannot be returned if they have been used or opened. Do-It-Yourself or Universal capsules cannot be returned if they have been used or altered in any way.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange it for a different unit. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

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